Privacy Policy

Page Building Consultants Ltd is a professional building cost estimator UK, construction estimating services London, quantity surveyor for extensions, and EPC assessor consultancy registered in England and Wales. Our registered office is at Kemp House, 120 City Road, London, EC1V 2NX. We are the data controller for the personal information we collect through this website. We do not have a dedicated Data Protection Officer, but our Managing Director, Andrew Page, oversees data protection compliance. If you have any questions about how we handle your data, please contact us at andypage@pagebuildingconsultants.co.uk.

We may collect the following types of personal information: • Contact details — your name, email address, phone number, and postal address when you submit an enquiry or contact form. • Project information — details about your construction project that you choose to share with us, such as location, project type, and budget. • Usage data — information about how you use our website, including pages visited, time spent on pages, and referring URLs. This is collected anonymously via analytics tools. • Communications — records of any emails, calls, or messages you send to us. • Chat data — if you use our AI chat assistant, your messages and any information you share during the conversation may be processed by our chat provider (Readdy AI) to generate responses. We do not collect sensitive personal data (such as health information, financial account details, or government identifiers) through this website. We do not knowingly collect data from children under 16.

We use the information we collect to: • Respond to your enquiries and provide the services you have requested. • Prepare cost estimates, Bills of Quantities, and other professional documents for your project. • Send you information about our services where you have requested it or where we have a legitimate interest in doing so. • Improve our website and services based on how visitors use them. • Comply with our legal and regulatory obligations. • Operate our AI chat assistant to answer your questions about our services. We will never sell your personal data to third parties, and we will not use it for purposes incompatible with those listed above.

Under UK GDPR, we process your personal data on the following legal bases: • Contract — where processing is necessary to provide the services you have requested or to take steps at your request before entering into a contract. • Legitimate interests — where we have a legitimate business interest in processing your data (for example, to respond to enquiries or improve our services), provided this does not override your rights. • Legal obligation — where we are required to process your data to comply with a legal requirement. • Consent — where you have given us explicit consent to contact you for marketing purposes or to enable non-essential cookies and features (such as our AI chat assistant). You may withdraw this consent at any time by contacting us or using the Cookie Settings link in our website footer.

We do not sell or rent your personal data. We may share it with: • Service providers — trusted third-party companies that help us operate our website and deliver our services. These include: – Readdy AI (chat assistant widget) — processes chat messages to provide automated responses. Data may be transmitted to and stored on Readdy's servers. – Form processing and email hosting providers — handle contact form submissions and email delivery. – Analytics providers — collect anonymous usage statistics to help us improve the site. • Professional advisers — solicitors, accountants, or insurers where necessary for our business operations. • Regulatory authorities — where we are legally required to disclose information. All third parties we work with are required to handle your data in accordance with UK data protection law and appropriate contractual safeguards.

Our website is hosted and primarily operated within the United Kingdom. However, some of our service providers (including Readdy AI) may process or store data outside the UK and European Economic Area (EEA). When we transfer your personal data outside the UK/EEA, we ensure appropriate safeguards are in place, such as: • Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office. • Adequacy decisions where the destination country has been recognised as providing an adequate level of data protection. If you would like more information about the specific safeguards we use for international transfers, please contact us.

We retain personal data only for as long as necessary for the purposes for which it was collected: • Enquiry and contact form data — up to 2 years from the date of last contact, unless a project relationship develops. • Project-related data — up to 7 years from project completion, in line with standard professional indemnity requirements. • Website analytics data — anonymised and retained for up to 26 months. • Chat conversation data — retained by our chat provider for service improvement purposes in accordance with their data retention policies. • Cookie consent records — retained for 12 months, after which we will ask you to renew your preferences. After these periods, your data is securely deleted or anonymised.

Under UK GDPR, you have the following rights regarding your personal data: • Right of access — you can request a copy of the personal data we hold about you. • Right to rectification — you can ask us to correct inaccurate or incomplete data. • Right to erasure — you can ask us to delete your data in certain circumstances. • Right to restrict processing — you can ask us to limit how we use your data. • Right to data portability — you can request your data in a structured, machine-readable format. • Right to object — you can object to processing based on legitimate interests or for direct marketing. • Right to withdraw consent — you can withdraw your consent at any time, and we will stop processing your data for that purpose. • Rights related to automated decision-making — we do not use automated decision-making or profiling that produces legal or similarly significant effects. To exercise any of these rights, please contact us at andypage@pagebuildingconsultants.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies and similar technologies — small text files stored on your device — to improve your experience and help us understand how visitors use the site. Cookie categories we use: • Strictly Necessary — Required for the website to function correctly. These cannot be disabled. Examples: session cookies for form security. • Functional — Enable features like our AI chat assistant and remember your preferences. Examples: Readdy AI chat session cookies, calculator input storage. • Analytics — Collect anonymous information about how visitors use our site (e.g. pages visited, time on site). We use this data to improve our website. No personal data is sold. • Marketing — Used to show relevant adverts and track campaign performance across platforms. We currently do not use marketing cookies, but this category is available for future use. You can control cookies through: • Our cookie banner — appears when you first visit and allows granular control over each category. • The "Cookie Settings" link in our website footer — allows you to review or change your preferences at any time. • Your browser settings — most browsers allow you to block or delete cookies. Disabling functional cookies will disable our AI chat assistant. Disabling analytics cookies will not affect your ability to use the site. By continuing to use our website and clicking "Accept All" or "Save My Choices" in our cookie banner, you consent to our use of cookies as described above. Your consent is valid for 12 months, after which we will ask you to renew your preferences.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include: • Secure HTTPS encryption for all website traffic. • Security headers (HSTS, CSP, X-Frame-Options) to prevent common attacks. • Access controls and limited staff access to personal data. • Regular security reviews of our website and third-party providers. • Secure email transmission for communications containing personal data. However, no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will: • Notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, as required by UK GDPR. • Notify you directly without undue delay if the breach is likely to result in a high risk to your rights and freedoms. • Take immediate steps to contain the breach, assess its impact, and prevent further unauthorised access. If you suspect a data breach involving your personal data, please contact us immediately at andypage@pagebuildingconsultants.co.uk.

Our website may contain links to third-party websites (for example, our LinkedIn and Instagram profiles, or Google Maps). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when it was last updated. We encourage you to review this policy periodically. If we make significant changes to how we process your personal data, we will notify you by email (where we have your contact details) or by posting a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: Page Building Consultants Ltd Kemp House, 120 City Road London, EC1V 2NX Email: andypage@pagebuildingconsultants.co.uk Phone: 0800 688 9321 We aim to respond to all data-related enquiries within 30 days.